We are urgently hiring for Telecalling Team Lead :
LOCATION: Lucknow
SALARY: Upto 45k
EXPERIENCE: 2-3YRS
JOB DESCRIPTION:
Key Responsibilities:
Team Management & Sales Performance
Lead, motivate, and manage a team of telecallers to achieve daily, weekly, and monthly sales targets.
Allocate leads and ensure optimal productivity and conversion ratios.
Track individual and team performance against KPIs such as calls made, conversions, revenue, and follow-ups.
Support the team in closing difficult or high-value leads.
Quality Assurance & Call Audits
Conduct regular call audits and quality checks to ensure compliance with company scripts, quality standards, and regulatory guidelines.
Evaluate calls for communication skills, pitch accuracy, objection handling, and customer experience.
Share structured feedback with team members and maintain call audit reports.
Identify quality gaps and implement corrective action plans.
Training & Coaching
Conduct regular coaching, role-plays, and refresher training sessions to improve sales skills and call quality.
Assist in onboarding and training new telecallers on products, processes, and CRM usage.
Develop SOPs, call scripts, and best practices for improved performance.
Process & Compliance
Ensure adherence to internal processes, CRM updates, data accuracy, and follow-up discipline.
Maintain call records, audit scores, attendance, and performance dashboards.
Coordinate with sales, marketing, and operations teams for lead quality and process improvements.
Reporting & Analysis
Prepare daily and monthly MIS reports on sales performance, call quality, and audit findings.
Analyze trends to improve conversion rates, customer satisfaction, and overall team efficiency.
Escalate critical issues, customer complaints, or compliance risks to management.
CONTACT NO. – 8317034094
E-MAIL ID – hr@zeevika.com
Add : 5,Gulmarg apartment , Jopling road, Hazratganj, Lucknow
ZEEVIKA LIVELIHOOD CONSULTANT